Rapid Business Integration Enables Fast Adaptation to Change
Today's telecommunications marketplace is challenged by volatility and change. As basic telecommunications service becomes a commodity marked by intense competition, overcapacity, and one-stop shopping, the winners will be those who can best meet customer demand for service and low cost.
Business integration is key to responding rapidly and effectively to both the constant churn and consumer demand. Integrated information systems make it possible to streamline operations and automate processes for rapid response and to offer new competitive services at low cost. iWay Software's solutions give telecommunications companies the edge they need, cutting the cost, time, skill-level and risk of integration by up to 80 percent.
- Reduce the required skill level for integration projects with graphical assembly tools that can help you deliver on your integration initiatives faster than the competition
- Address decreasing service prices and customer acquisition, loyalty, and retention issues by using more cost-efficient, streamlined business processes
- Improve enterprise-level integration and interoperability with straight-through processing
- Increase self-service efficiency and reduce cost-handling time, greatly improving employee productivity
- Leverage existing lower cost intranet systems, reducing cost processes
- Integrate high-performance information delivery to customers
- Improve operation workflow metrics and measurements
- Easily integrate disparate systems resulting from mergers and acquisitions and the evolution of your organization
Solutions in Action
Change Management
- Bell Canada saved thousands of hours and millions of dollars transforming legacy applications into sophisticated business intelligence for change management programs.
CRM/Customer Service/Call Centers
- CANTV, Venezuela's largest telco, meets the challenge of deregulation by providing a state-of-the-art online customer service, billing, and payment system.
Financial Reporting
- Harris Corporation migrates financial applications to the Web Services Group